Frequently Asked Questions
Everything you need to know about getting authentic Japanese treats delivered to your door.
How long does shipping take from Japan?
Shipping times vary depending on your location and the shipping method selected. Standard shipping typically takes 2-4 weeks, while Express Shipping (DHL/FedEx) usually arrives within 3-7 business days.
Are the snacks and candies authentic?
Yes, 100%. All our products are sourced directly from manufacturers and authorized distributors within Japan. We guarantee the authenticity and freshness of every item we ship.
What happens if my chocolate melts during transit?
Since we ship globally, weather conditions can vary. We recommend tracking your package closely to ensure it is not left in a mailbox. Please note that we cannot offer refunds for heat-sensitive items like chocolate that melt during international transit.
Do you offer international shipping?
We ship to over 100 countries worldwide. Shipping costs and availability are calculated at checkout based on your destination and the weight of your order.
How do I check the expiration dates on Japanese packaging?
Japanese date formats are typically written as Year/Month/Day. For example, 24/12/31 means December 31st, 2024. Most Japanese snacks have a shorter shelf life than Western snacks to ensure maximum freshness.
Are there any customs or import duties?
Customers are responsible for any customs fees, taxes, or duties imposed by their local government. We recommend checking your country's import regulations for food items before placing a large order.