Returns & Refunds Policy

Due to the perishable nature of our Japanese snacks and sweets, we generally cannot accept returns for food items once they have been shipped. If your order arrives damaged or contains incorrect items, please contact us within 14 days of delivery for a full replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and clear photos of any damaged or incorrect snacks received.

• 2.
  Review Process

  Our team will review your claim within 48 hours to verify the issue against our quality control standards.

• 3.
  Resolution Approval

  Once approved, we will offer you the choice of a full refund to your original payment method or a reshipment of the items.

• 4.
  Refund Processing

  Refunds are typically processed within 5-7 business days, depending on your bank's specific processing times.